Vacancy : Technical Author, Documentation Team - Bristol

Why PlayStation®?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. PlayStation has thrilled gamers since 1994, when the original PlayStation was launched. Today, PlayStation is recognised as a global leader in interactive and digital entertainment.

SN Systems is a core part of Sony Interactive Entertainment (SIE), the organisation which manages PlayStation.

We offer a diverse, inclusive culture where every one of our employees has room to grow.

The Role 

You will be joining a diverse team of a technical author and translators responsible for creating and maintaining documentation for PlayStation Developer Tools, which support PlayStation developers. As PlayStation enhances its developer support, we are transitioning to a multimedia delivery model using a GitHub DITA-based document management system.

We are seeking a detail-oriented and adaptable Technical Author to help transform our approach to technical content. In this role, you will streamline documentation by identifying reusable content and reducing editing and translation efforts, all while driving the creation and maintenance of high-quality technical documentation for optimal user experience.

The ideal candidate will have a strong background in topic-based technical writing, with a good understanding of technical principles, preferably within the software industry.

The PlayStation brand falls under Sony Interactive Entertainment (SIE), a wholly owned subsidiary of Sony Corporation. As SN Systems is part of the Platform Experience Group at SIE, this role offers a unique opportunity to become a valued member of the PlayStation family.

We enjoy hybrid working and regular in-office collaboration.

What You’ll Be Doing 

  • Feature Documentation: Collaborate with developers to create comprehensive documentation for new features, ensuring clarity and accuracy.
  • Content Improvement: Update and enhance existing documentation using topic-based authoring techniques to facilitate future multimedia delivery.
  • Content Consistency: Identify and consolidate common content across various documents to maintain consistency and coherence throughout.
  • Visual Aids: Create and edit graphics and diagrams to support and enrich documentation.
  • Localisation: Ensure content is tailored for a global audience, focusing on making highly technical information easily translatable for translators.
  • Quality Assurance: Deliver high-quality documentation within tight deadlines, adhering to all standards and requirements.

What We Are Looking For

Must Have

  • GCSE English Language: Grade 7 or above (A/A+), or equivalent.
  • A good academic background is beneficial; however, the ability to demonstrate relevant experience and capabilities will be of equal merit to academia.
  • At least 5 years of topic-based technical authoring experience for global audiences, preferably in the software industry.
  • 3 years of hands-on GitHub experience.
  • Proficient in writing and editing in DITA, HTML, and CSS.
  • Excellent attention to detail, QA skills, and responsiveness in agile environments.
  • Proficient with issue tracking and internal wiki systems.
  • Ability to work independently and efficiently in a hybrid setting with our diverse team and in-house developers.
  • Quick to learn new technologies.
 

Nice To Have

  • Experience in producing API documentation.
  • Technical qualification at degree level.
  • Strong graphic and video production/editing skills, and with the ability to produce diagrams using MS Visio.

Benefits Of Working At SN Systems 

  • Flexible working, giving staff the opportunity to work in the office or combine working at home and spending time in the office for collaboration and moments that matter.
  • Time and space to research and develop cutting edge technologies.
  • Opportunity to develop your knowledge and skills by learning about the latest techniques in a team of experts with a wealth of industry experience.
  • Relaxed working environment with high level of trust and autonomy. All staff are encouraged to express their views and challenge the status quo.
  • Annual bonus opportunity.
  • 25 days holiday plus national holidays.
  • Private medical insurance.
  • Generous staff discount across all Sony products.
  • Plus, many more exciting benefits.

Application Process

Please submit a CV and covering letter indicating why you are interested in the role, and your relevant experience. Send your application to sn-careers@sony.com.  

Candidates must be eligible to work legally within the British Isles. 

About SN Systems

We create development tools for PlayStation platforms including PlayStation®5 and PlayStation®VR2. From debuggers and performance analyzers to compilers and target communication servers, our products are designed to make PlayStation developers' work easier and more efficient. We have a deep understanding of game developers' needs and use our expertise to create a range of advanced development tools.

SN Systems is part of Sony Interactive Entertainment's (SIE) Foundational Systems and Experiences Engineering Group (FSEE), which is in turn part of PlayStation Experience Group (PEG). SN Systems has created the programming tools used on every PlayStation home and portable platform.

We currently employ c. 100 people in Bristol (HQ), Dublin and San Mateo in a dynamic environment where change is the norm.

Equal Opportunity Statement

SN Systems is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond.

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