Vacancy : Developer Support Engineer - Japanese Speaker - Campbell

Why PlayStation®?

PlayStation® isn’t just the Best Place to Play — it’s also the Best Place to Work. PlayStation has thrilled gamers since 1994, when the original PlayStation was launched. Today, PlayStation is recognised as a global leader in interactive and digital entertainment.

SN Systems is a core part of Sony Interactive Entertainment (SIE), the organisation which manages PlayStation.

We offer a diverse, inclusive culture where every one of our employees has room to grow.

The role

The primary activity is to support English and Japanese speaking PlayStation developers in their use of the SN Systems PlayStation development tools. This work is undertaken mostly remotely but sometimes face-to-face.

To support PlayStation developers, you will need to gain a thorough knowledge of the products and an understanding of the C/C++ code they are developing with the products.

This is a technical role that involves investigating and resolving PlayStation developer problems. Additionally, over time it is possible that you will visit PlayStation developers to investigate problems, demonstrate products, and give presentations about our products in both English and Japanese.

The ideal candidate will be able to communicate technical issues clearly, be patient with busy developers and, above all, enjoy solving problems. You will also need strong account management skills to ensure all issues under your supervision are handled promptly and to resolution.  

You will work closely with the product development team’s highly skilled programmers. You will also be part of a team of support engineers working together across different time zones, where sharing knowledge and information is essential.

What you’ll be doing

  • Discussing technical issues with English and Japanese-speaking PlayStation developers.
  • Investigating problems to reproduce them or find workarounds.
  • Recording and managing bug reports and feature requests.
  • Translating technical conversations and text between English and Japanese.
  • Attending conferences to meet with PlayStation developers, demonstrate products, and present materials.
  • Help in the production of training videos.
  • Present product information to developers.
  • Personal project time.

What we are looking for:

Must have

  • Computer Science degree or at least 2 years practical experience of C/C++ programming.
  • High standard of spoken and written skills in both English and Japanese.
  • Strong presentation skills.
  • Strong organizational skills.
  • Strong interpersonal skills.
  • Collaborates well in a team.
  • Strong problem-solving & critical thinking skills.

Nice to have

  • A passion for problem-solving.
  • Strong work ethic to provide high quality support and resolve issues.
  • Previous experience of supporting software products, including bug reporting.
  • An understanding of how to use assemblers, linkers, compilers, performance analyzers, and debuggers.
  • Knowledge of the video games industry.

Benefits of working at SN Systems Campbell

Include:

  • Health & wellness
  • Family & time off
  • Perks

A full list of the benefits can be found here

Application Process

Please submit a CV and covering letter indicating why you are interested in the role, and your relevant experience. Send your application to sn-careers@sony.com.

Candidates must be eligible to work legally within the USA. 

About SN Systems

We create development tools for PlayStation® platforms including PlayStation®5 and PlayStation®VR2. From debuggers and performance analyzers to compilers and target communication servers, our products are designed to make PlayStation® developers' work easier and more efficient. We have a deep understanding of game developers' needs, and use our expertise to create a range of advanced development tools.

SN Systems is part of Sony Interactive Entertainment's (SIE), Software Engineering Group (SEG), which is in turn part of PlayStation Experience Group (PEG). SN Systems has created the programming tools used on every PlayStation® home and portable platform.

We currently employ c. 100 people in Bristol (HQ), Dublin and San Jose in a dynamic environment where change is the norm.

Equal Opportunity Statement

SN Systems is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond.