SN Systems has been central to our PSP® (PlayStation®Portable) development, including generous early support for our launch title at a time no other tools were yet available.
Whether it's responding to feature requests, solving technical support issues in record time, or providing superior quality tools - the folks at SN Systems clearly have a passion for helping developers.
Karthik Bala
CEO
Vicarious Visions
ProDG for PlayStation®2 is SN Systems' suite of fully featured tools that enable you to build and debug your game titles for the PlayStation®2.
The information in this FAQ relates to floating licenses, available for the following products:
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The following diagram provides an overview of the way floating licenses work. Click the image for a larger version which also contains some component descriptions:
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A floating (not node-locked) license is a license which is generated by a license server and is not locked to a particular PC. This enables a team of developers to share a pool of SN Systems licenses more efficiently. |
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Yes, there is no problem about using a combination of network and dedicated licenses. |
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To convert your dedicated licenses to floating licenses, send a request by e-mail to contact@snsys.com, ensuring that you have enclosed a list of License IDs. Our Sales team will then advise you. |
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I have previously installed Client License Manager for use with dedicated licenses. Will it support floating licenses? |
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Client License Manager (CLM) versions earlier than v1.1.0.0 do not support floating licenses. If you try to use floating licenses with these versions of CLM then an error will result because the CLM program does not have the option to set up a License Server connection. CLM versions 1.1.4.0 or later will support floating licenses. However these will only work with licensed product applications that have been built to be compatible. Click here for information on which licensed product versions are suitable for use with CLM v1.1.4.0 or later. |
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Configuration, troubleshooting and error message documentation is stored in our Technical Library. Please see this article: https://www.snsys.com/Support/Library/article.asp?id=2371 |
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You can find out when your floating license will expire by opening Client License Manager (CLM). If you are still using the licensed application within a short period (normally 5 minutes) of the license expiry time, then CLM will automatically request a renewal of the floating license for a further period (normally of one day). This means that once you have a license checked out of the dongle, if you leave the licensed application running then the floating license will be renewed automatically and your work will be uninterrupted. However if the licensed application is not running at the time the license was about to expire, then that floating license becomes available for another user. |
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What are the steps needed in order to get a floating license working? |
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These are the steps needed in order to get a floating license working:
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Do the clients have to be on the same sub-net as the license server? |
| Answer: | No, there are no SN Systems imposed restrictions. The only requirement is that the network infrastructure allows a TCP/IP connection to be established between the client and the license server (default port 15000). |
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Can clients connect to our corporate LAN via VPN and obtain licenses from the license server? |
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Yes, there are no SN Systems imposed restrictions. The only requirement is that the network infrastructure allows a TCP/IP connection to be established between the client connecting via VPN and the license server (default port 15000). |
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In order to use floating licenses, you must configure Client License Manager (CLM) so that it knows about the license server. See "Configure my License Server details". The next time you run a licensed application, CLM will attempt to obtain a floating license for the licensed product from the license server. Provided a floating license is available, you will now be able to use the product. |
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How can I check that my dongle contains all the licenses I have purchased for it? |
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You can view the SN Systems database record of licenses that you have purchased for a dongle by entering your Dongle ID on this page. You should then use Server License Manager (SLM) to view the licenses stored on the dongle itself. If there is a discrepancy, it probably means that you have not yet applied the latest dongle license update file. See "How do I update my dongle with changed license details?". |
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If you purchase new licenses, or change your license details, then your dongle will need to be updated. We will issue you with a dongle license update file, sent via e-mail, which must then be applied to your dongle (see "How do I apply a dongle license update?"). If you lose your dongle license update file, it can be retrieved by entering your Dongle ID on this page. |
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Configuration, troubleshooting and error message documentation is stored in our Technical Library. Please see this article: https://www.snsys.com/Support/Library/article.asp?id=2370 |
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We may decide that your dongle's firmware needs updating. If this happens then we will notify you that you need to download a dongle firmware update file from the Product Licensing System downloads page. The dongle firmware update file must then be applied to your dongle (see "How do I apply a dongle firmware update?"). |
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Configuration, troubleshooting and error message documentation is stored in our Technical Library. Please see this article: https://www.snsys.com/Support/Library/article.asp?id=2369 |
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Any user that is currently using a floating license will have a local copy of it cached in CLM. You can stop / start the license server, upgrade it, apply dongle license update files / dongle firmware update files with no impact on users. The only limitation is that whilst maintenance is being carried out users will not be able to request a new license from the server. |
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What are the system requirements for the PLS software components? |
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Where can I find information on troubleshooting and error messages? |
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Articles relating to configuration, troubleshooting and error messages are stored in our Technical Library, and can be quickly accessed via this link. You will need the login and password details assigned to your company to access these articles. If you continue to have problems you can contact support@snsys.com. |
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